Terms of service
Terms of Service
General
These terms (the “Terms”) apply to all purchases made on www.theperfectgloss.com (the “Website”). By completing a purchase, you accept these Terms.
The contract is entered into with:
TPG AB
Box 1004, 26291 Båstad, Sweden
Company registration number: 559447-4321
VAT No.: SE559447432101
(“TPG”, “we” or “us”)
Customer support: support@tpgab.se
Business orders: order@tpgab.se
Phone: +46 (0)77-533 04 94
For faster support, please include your order number. The contract language is Swedish or English.
These Terms do not affect any rights you have under mandatory consumer protection law.
Personal data
TPG processes personal data in accordance with applicable data protection law (GDPR). For information on how we process your personal data, see our Privacy Policy. For information about the cookies and similar technologies we use on the Website, see our Cookie Policy.
Customer account
When you complete a purchase, a customer account may be created. The account is used to manage orders, show order history and make future purchases easier. You are responsible for making sure the information you provide is correct.
Orders
To place an order you must be legally able to enter into a contract under applicable law. In Sweden this normally means you must be at least 16 to pay directly with your own money, and at least 18 to buy on credit.
Order confirmation
When you complete your purchase, you receive an automatic order confirmation by email confirming your purchase and that a contract has been formed. We recommend that you keep it for any future communication with us.
Before you place your order, you can review it and correct any input errors at checkout. If you notice an error after ordering, contact us immediately at support@tpgab.se.
TPG reserves the right to refuse or cancel orders where fraud is suspected, or in the event of technical errors, obvious pricing errors or other improper use of the Website.
Prices and information
Prices are shown in the local currency displayed in the store (EUR, NOK, DKK or SEK). All prices include applicable VAT, which is shown at checkout. Prices do not include shipping or payment fees, which are shown separately before you place your order.
We do our best to keep all information correct. If we have made an obvious typing or pricing error on the Website, we are not bound by it if you realised or should have realised it was an error. In that case we will contact you as soon as possible after we discover the error.
Payment
Our online store runs on Shopify. We offer the payment options shown at checkout, provided by Shopify and other payment providers, and you choose the one you want to use. When you pay, you enter into a separate agreement with the payment provider you select, and its terms apply to that payment. Available options may vary over time and by country.
The available payment options, and any extra cost for a payment option, are always shown before you place your order. Any credit assessment is carried out by the payment provider you select. We do not store full payment card details.
TPG is not responsible for declined payments or technical problems at external providers, except where we are at fault.
Gift cards
Our gift cards are valid for one year (365 days) from the date of issue, or three years from the date of issue if the gift card is issued for Norway, Denmark, Germany, the Netherlands or Austria, and can be used as payment only when you shop on the Website. They cannot be redeemed in physical stores. You can use several gift cards for the same purchase, and use a gift card as part payment. If the value of the gift card is higher than the purchase amount, the remaining balance stays on the gift card and can be used for a later purchase until the gift card expires.
Delivery
We deliver to Sweden, Denmark, Norway and other EU countries. Our delivery options, shipping costs, estimated delivery times and fees for unclaimed parcels are set out in our Shipping Policy, which forms part of these Terms. Delivery options and shipping costs are also always shown at checkout, before you place your order.
If your order contains several products and some are out of stock or have a longer delivery time, we may send them in several deliveries at no extra cost to you. To make delivery easier and reduce environmental impact, we always try to deliver your products together.
Delivery time
The expected delivery time is shown on the Website and in your order confirmation, and may differ depending on the delivery option and country you choose. The estimated delivery time is counted from the final order confirmation, not from the time you placed your order. We always aim to deliver within the estimated number of working days.
If no delivery date has been agreed, we deliver without undue delay and no later than 30 days after your order.
Risk
Risk for the products passes to you when you, or a person you have named, have received them. Visible transport damage must be reported to the carrier and to TPG within 48 hours of receipt.
Unclaimed parcels
You are responsible for receiving or collecting your delivery in line with the instructions you receive when ordering. A parcel at a pickup point that is not collected within the time stated on the notice is sent back to our warehouse. In that case we charge the unclaimed parcel fee in the table. The fee covers the costs we incur when the parcel is returned to us, including return shipping, customs handling and other related expenses.
The fee depends on the delivery country and is stated in the Shipping Policy.
If the order qualified for free shipping, the free shipping lapses for an unclaimed parcel. The fee is deducted from any refund. If the order value is lower than the fee, the difference will be invoiced. An unclaimed parcel is not treated as an exercise of the right of withdrawal.
In the event of repeated unclaimed parcels, TPG reserves the right to:
• refuse future orders
• require prepayment
• restrict payment options
• block the customer account
The fees that applied when you placed your order apply to that order.
Deliveries outside the EU
For deliveries outside the EU, the customer is responsible for customs duties, import VAT and local charges.
Norway (VOEC)
TPG is registered in VOEC (VAT on E-Commerce), which means:
• Norwegian VAT is paid directly at checkout
• the customer does not have to handle customs clearance within the VOEC rules
• customs clearance and import administration are included in the shipping price
VOEC applies only to private customers within the applicable value limits.
Offers, discount codes and gifts
From time to time we may offer campaigns, discount codes, gifts and other offers (“Offers”). An Offer applies only for the period and on the conditions stated with it, and cannot be combined with other discounts unless this is expressly stated.
You must enter the code or otherwise activate the Offer before completing your purchase. If you return products, you may no longer meet the conditions of an Offer. You may then have to return any gift or pay for its value. We will contact you if this happens.
Product information
TPG’s products are chemical cleaning products. Results may vary depending on material, paint type, wear, temperature and method of application.
The customer is responsible for:
• following the instructions
• testing the product on a small area first
• making sure the product is suitable for its intended use
This does not affect the statutory right to make a complaint.
Some of our products are classified as hazardous. Hazard labelling, safety information and instructions are shown on the product label and product page, and safety data sheets are available on request at support@tpgab.se.
Certain products are subject to special transport regulations and may therefore have limited shipping availability depending on the destination country, packaging size and shipping carrier. If we cannot deliver your order, we cancel it and refund any payment in full.
Right of withdrawal
By law you have the right to withdraw from your purchase within 14 days from the day you, or a person you have named (other than the carrier), receive the product. If your order is delivered in several parts, the period starts when you receive the last part. This right is based on the EU Consumer Rights Directive and national law (in Sweden, the Distance and Off-Premises Contracts Act; in Norway, the Right of Withdrawal Act).
Diminished value of used products
When you use your right of withdrawal, you may open the packaging and examine the product to the extent necessary to establish its nature, characteristics and function. If you handle the product more than this, we are entitled to deduct for the diminished value, calculated by comparing the product’s value on return with its original value. To receive a full refund, we recommend that you return the product in its original condition.
How to withdraw
You must tell us within 14 days of the day you, or a person you have named, receive your order. You can do this by using the withdrawal function on our Website, by email to support@tpgab.se, by phone on +46 (0)77-533 04 94, or by using the standard withdrawal form from the Swedish Consumer Agency (Konsumentverket), available here. Please include your order number. It is enough to send your notice before the 14 days have expired.
If you are returning an order from Norway, please contact our customer support at support@tpgab.se before you send it back, so that we can give you the correct return instructions, including any customs or shipping requirements. Contacting us does not affect your right of withdrawal.
After you have told us you want to withdraw, you must send the product back without undue delay and no later than 14 days. We recommend using the same packaging you received it in, because you are responsible for any damage or loss during return shipping caused by your carelessness, for example poor packaging.
Return shipping
You pay for return shipping. You can arrange the return yourself, or use our return solution. If you use our return solution, the cost is the same for all products, depends on your country and is stated in the Shipping Policy. It is deducted from your refund.
Refund
We make your refund through our payment provider without undue delay and no later than 14 days from the day you told us you want to withdraw. We may withhold the refund until we have received the product back or you have shown that you have sent it, whichever comes first.
The refund includes any shipping cost you paid when ordering, but only for standard shipping. Extra cost because you chose a more expensive shipping option is not refunded. The refund is made with the same payment method you used for the purchase, unless we agree otherwise.
Complaints (defective products)
If there is a fault with your product, you have the right to complain. You must always complain within a reasonable time from when you should have noticed the fault.
Sweden
• Complaint period: 3 years from delivery.
• Your right to complain ends no later than 2 months after the 3-year period has passed.
Norway
• 2 years for goods that are not intended to last longer.
• 5 years for goods with a longer expected lifespan.
• Car care products are normally covered by the 2-year period.
Other EU countries
• The statutory complaint rights under the consumer law of the country where you live apply. Under EU law these give at least 2 years.
To make a complaint, contact customer support at support@tpgab.se or +46 (0)77-533 04 94. Our return address is Sven Hansons gata 3, SE-312 96 Laholm, Sweden. When we have received the product and the complaint is valid under applicable law, we will remedy it as the law requires.
If we find that the product is not faulty and the complaint is therefore unfounded, we may charge a reasonable fee that corresponds to our actual costs for handling and return shipping: SEK 129 (Sweden), DKK 129 (Denmark), NOK 149 (Norway) or EUR 29 (other EU countries). We never charge this fee for a fault that we are responsible for.
Our liability
If there is a fault with your product or the delivery is delayed, we are liable for loss you suffer as a result, in line with mandatory consumer protection law. You must do what you can to limit the consequences of a fault or delay. You must be able to show that the costs arose because of the fault or delay, and your costs must be reasonable.
We are not liable for loss caused by delay or faults in products resulting from circumstances beyond our control (force majeure) that we could not reasonably have foreseen, or whose consequences we could not have avoided or overcome.
Special terms for business customers
1. If you make a purchase on the Website on behalf of a company, you accept these Terms on the company’s behalf and confirm that you have authority to accept them and to make purchases for the company.
2. For customers buying as a business, we do not offer a right of withdrawal or a 3-year complaint right. Consumer protection law does not apply. We are not liable for indirect loss or loss of profit. Our liability under these Terms, for any loss or damage, is limited to the total amount the business customer has paid us for the product the loss or damage relates to.
About these Terms
We may change these Terms, but the Terms you accepted when you made your purchase always apply to that purchase. The latest version is always published on the Website. Changes take effect when you accept the Terms, that is, when you make a new purchase on the Website.
Swedish law applies to these Terms. This does not deprive you, as a consumer, of the mandatory consumer protection provisions of the law of the country where you live. If any provision of these Terms is found to be invalid or unenforceable by a competent court, authority or alternative dispute resolution body, the rest of that provision and all other provisions remain valid and enforceable to the fullest extent permitted by law.
Questions, complaints and disputes
You are welcome to contact us with any questions or complaints about your order, using the contact details at the beginning of these Terms.
In the event of a dispute, we follow decisions from alternative dispute resolution bodies. In Sweden you can contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) by letter to Box 174, 101 23 Stockholm, or by filing a claim online at www.arn.se. Consumers in other countries can also contact their national consumer authority or dispute resolution body.
Sweden.
Changes
We may make changes to this Terms of Service to reflect changes in our business, on our website or in our services, or because of applicable law. The latest version of the Terms of Service is always available on the website. In the event of relevant or material changes to these terms, we will notify you of the changes we have made.
This Terms of Service was adopted by TPG on 28 October 2026.